Welcome to Shruum Heaven! We are dedicated to offering premium Polkadot chocolate bars and gummies, and we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy within 30 days of receiving your shipment, with some exceptions for certain products.
Shruum Heaven Return Policy
You may return items within 30 days of receiving your order. Please note that it may take up to 25 days for your return to reach our fulfillment center. Once received, it typically takes 2 to 4 business days to process your refund, and an additional 3 to 5 business days for the refunded amount to appear in your account.
Return Shipping Costs:
For returns, you will need to cover the return shipping costs. However, we will automatically refund up to $20 for return postage upon receiving the returned item. If your return shipping exceeds $20, please contact us for a refund of the remaining postage. If the item is defective, damaged, or incorrect, we will cover the full return shipping cost once your return is processed.
Holiday Return Policy
For items shipped between November 1 and December 31, you have until January 31 of the following year to initiate a return for a full refund.
How to Initiate a Return
To initiate a return, simply fill out the return form from your account dashboard or use our online return form available on our website.
Tracking Your Return
If you need assistance tracking your return, just reach out to us, and we’ll be happy to help you locate it.
Contact Us
If you have any questions or concerns regarding our return policy, please don’t hesitate to get in touch with us. We are here to help you every step of the way!
Contact Information:
Email: [email protected]
Website: https://shruumheaven.com
Thank you for choosing Shruum Heaven! We appreciate your business and are committed to providing a quality shopping experience with our hassle-free return process.